FAQs

How can I see product prices ?

Our product prices are reserved for the professionals of the optical industry. If your business belongs to a different industry and you wish to purchase, please send us a detailed email.
If your business is in the optical industry please register and create an account. An activation email confirmation will then be sent you and you will be able to view our prices online and download our price list.
If you are an existing customer and have not received your online login information please send us an email requesting access. Your email must contain your company information and account number.

How can I buy through your online store?

Our products are reserved for the professionals of the optical industry, if you belong to that group please register and create an account.,Once your account is approved an email will then be sent you with your account number then you will be able to login, see prices and complete an order transaction. If you are an existing customer please send us an email requesting the password to our price list, the email must contain your company information and account number

How can I get your catalogue?

A digital copy of our catalogue can be downloaded in PDF format if you wish to receive a hard copy please email us and we will be happy send one out to you. Please note that our online store is continuously updated and will have the most recent information on our products.

How can I access your price list?

Our product prices are reserved for the professionals of the optical industry. If you belong to this group please register and create an account. An activation email confirmation will then be sent to you and you will be able to view our prices online and download our price list.

How can I access your safety data sheets?

Most of our safety data sheets are available under our safety data sheet page. If you need information on chemical products and the safety data sheet is unavailable please email us your request.

How long is the delivery time?

We make every effort to ship non-custom, in stock items the same day if ordered by 4:00 p.m. EST. All efforts will be made to expedite rush orders, when requested.

Delivery time will depended on your region.

What shipping methods do you use?

For our Canadian customers we currently ship with ICS and for our U.S.A customers we ship with USPS or UPS

How can I track my package?

Once your order has been shipped you will receive a shipping confirmation email with your tracking number.

What is your return policy?

Please refer to our terms and conditions page.

How will my account be charged for the online purchases?

If you have an existing account, your method of payment will remain the same. You can enjoy placing your orders with our online store and an electronic statement will be emailed to you at the end of the month.

How can I get my account on monthly billing?

An email request must be sent to our sales department at info@kleargo.com. The email must include your company information and account number.
If you have not processed any purchases with us yet, please note that your first transaction must be processed via credit card payment. Please also note that credit card information must be kept on file until credit history has been established.

Why my account registration has been refused?

Our product prices are reserved for the professionals of the optical industry. If your business belongs to a different industry and you wish to purchase products, please send us a detailed email.